TrueLine Plumbing

Emergency plumber in Los Angeles, open 24/7

Burst pipes, sewer backups and overflowing toilets don’t wait for business hours. Call any time and we’ll get a licensed plumber to you.

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What needs fixing?

Smell gas? Get everyone outside first, then call SoCalGas at 1-800-427-2200 or 911. Don’t flip switches or use your phone until you’re out of the house.

When it can’t wait

A plumbing emergency is anything that’s actively causing damage or makes your home unsafe or unusable: water spreading where it shouldn’t, sewage backing up, no water at all, or a smell of gas.

Most water damage happens in the first hour, so the first thing we do is stop it. Then we find the cause and give you a written price for the repair before any work starts.

Not sure if it can wait until morning? Call anyway. We’ll tell you honestly, and talk you through shutting off the water while you wait.

Water gushing from a broken pipe

Call right away for

Burst or leaking pipesWater spraying, pooling, or coming through a ceiling or wall.
Sewage backing upWaste water coming up through a tub, shower or floor drain.
No water in the houseNothing from any faucet, or pressure that suddenly drops everywhere.
A leaking water heaterWater pooling around the tank, or a relief valve that won’t stop.
An overflowing toiletWater still rising after a flush, or a toilet you can’t shut off.
A smell of gasGet out first, then call SoCalGas or 911 before calling a plumber.

Do this while we’re on the way

These four steps limit the damage.

  1. Shut off the main water valveUsually near the front of the house by a hose bib, or in a box at the curb by the meter. Turn a round handle clockwise until it stops, or a lever a quarter turn.
  2. Turn off the water heaterOn a gas heater, set the dial to “Pilot.” On an electric heater, switch off its breaker.
  3. Cut power near standing waterOnly if you can reach the electrical panel without stepping in water.
  4. Take photos for insuranceWide shots and close-ups of the damage, before you move or throw anything away.

What happens when you call

  • Tell us what’s happening and where you are.
  • We send a licensed plumber and give you an arrival time.
  • Your plumber stops the damage first, then finds the cause.
  • You get a written price for the repair before work starts.

What affects the price

You get a written price before any work starts. These are the things that move it.

What failedA loose connection costs far less than a broken pipe inside a wall.
Where it isPipes behind walls, under slabs or in crawl spaces take longer to reach.
Parts neededCommon parts are on the truck. Special-order parts can add time.

Avoid the next emergency

  • Know where your main shutoff is, and make sure it turns.
  • Replace rubber washing machine hoses with braided steel ones.
  • Have your water heater checked once it’s about 8 years old.
  • Keep grease, wipes and paper towels out of drains and toilets.

Emergency plumbing questions

How fast can you get here?

For emergencies we usually arrive within an hour. You’ll get an arrival time when you call.

What counts as a plumbing emergency?

Anything causing water damage, sewage coming up a drain, no water to the house, or a gas smell. If you’re unsure, call and we’ll tell you honestly whether it can wait.

Do you really answer at night and on weekends?

Yes. We’re open 24/7, including weekends and holidays.

Where is my main water shutoff?

In most LA homes it’s near the front of the house by a hose bib, or in a box by the curb next to the water meter. Our shutoff guide walks you through it.

Should I call a plumber or SoCalGas for a gas smell?

SoCalGas or 911 first, from outside the house. Once the gas company has made it safe, we can find and repair the leak.

Will insurance cover the damage?

Sudden events like a burst pipe are often covered, while slow leaks usually aren’t. Take photos before cleanup and check your policy.

Need help with emergency plumbing?

Book online in two quick steps, or call us any time, day or night.

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